GENERAL SALES CONDITIONS (1)

Preliminary Article
Virqua (hereinafter referred to as the “Company”) creates, designs and sells throughout the world luxury ready-to-wear clothing and fashion accessories for men and women carrying the Company’s labels. In order to meet its customers’ wishes to best possible effect, in addition to the boutiques run by it and its distribution network, the Company has set in place a system for the distance selling of a selection of items by telephone and the Internet.

Article 1 – Scope of application
These standard terms and conditions of sale are applicable to all sales of items carrying the Company’s labels concluded at a distance: (i) either by telephone or through the intermediary of the customer relations department set in place by the Company (hereinafter referred to as: the “Customer Relations Department”), (ii) or through the intermediary of the Company’s website, which is identified by the domain name “www.tnashh.com” (hereinafter referred to as the “Website”): –  by accepting orders placed by customers who are natural persons (as distinct from legal entities) acting as a consumer (as understood by the law and case law), who  habitually reside in the territory of the United States; –  with a view to delivering to these same customers, on their own account, or to any third party of their choice who also normally resides
within this territory and whose capacity is likewise that of a consumer (as understood by the law and case law). All sales of items carrying the Company’s labels effected through the intermediary of the Customer Relations Department and/or the Website are subject to these standard terms and conditions of sale, which the customer
accepts. These terms and conditions may be modified or updated; the terms and conditions applicable to an order placed by a customer are those in force on the day on which the order is placed.

Article 2 – Identification of the company making the offer
This website www.virquanyc@gmail.com is published by Virqua New York Inc. a New York corporation with its principal place of business located at 1175 Anderson Ave. Email address: Virquanyc@gmail.com.

Article 3 – Information concerning items and limitation of liability
         3.1  Information (categories, corporate names, definitions, reproduction of items, detailed descriptions: properties, characteristics and composition, etc.)  oncerning all items carrying the Company’s labels offered for sale at a distance is available, in accordance with the legal and regulatory provisions applicable, in all Virqua Nyc boutiques, on the Website or via the Customer Relations Department, from Monday to Friday, from 9am-10pm (East coast)/ 7am-7pm (West coast) Saturday from 10am-6pm (East coast)/ 7am-3pm (West coast) (except for bank holidays), by telephone at  347-652-3597. While taking the utmost care and ensuring the maximum degree of accuracy when placing information and descriptions of the various items online and in regards to the data available from the Customer Relations Department or on the Website or from the Virqua Nyc boutiques, and regularly updating the said information, descriptions and data, the Company cannot accept liability for any non-substantial errors that may occur.

In the same way, although photographs and other reproductions of the items for sale represent them faithfully on the Website and in the Virqua Nyc boutiques, within the limits of the available techniques and in accordance with best market standards, they may nevertheless contain non-substantial errors. The customer acknowledges this and accepts it. At all events, if an item delivered is not in conformity with its description, the Company undertakes to correct this error, as provided for in Articles 13 and 14 below.

          3.2  More generally, the Company cannot be held liable:
       –
  for interruptions or delays noted by the Customer Relations
Department or on the Website owing to the carrying out of maintenance work, or owing to technical breakdowns, force majeure, or to a third party or to any  circumstances whatsoever outside of its control;

        – if it is impossible for either the customer or the Company to contact the Customer Relations Department and/or momentarily impossible to access the Website, owing to facts or actions outside of the Company’s control, such as computer breakdowns, interruptions of the telephone network or the Internet network, or faults affecting the hardware or software that enables reception of the said Internet network, etc.

Article 4 – Conditions concerning the placing of an order for items
           4.1  In order to place an order with the Customer Relations Department or on the Website, the customer must have reached the age of majority, must usually reside in the territory of the United States, enjoy legal capacity and hold a credit card as defined in Article 9 below. Orders received will be accepted within the limit of the available stocks. To that end, the customer will be informed at the time of accepting the order, either by the Customer Relations Department, or on the Website
information page describing each of the items:

       – of the availability of the item;

      –  or, in the event of temporary unavailability of the item in question, of the possibility of ordering it with a view to subsequent delivery within the timeframe specified on this occasion.

If, despite the Company’s vigilance, the items ordered are no longer available, the Company will inform the customer of this by any appropriate means (telephone call or email) as soon as possible.

            4.2  The Company is committed to respect your privacy.
Our Personal Data Privacy Policy is available here.  In addition, the Website uses cookies. For more information about the use of cookies by Company, customer is invited to look up Company Cookie Policy available here.

             4.3  The Company reserves the right, to refuse to accept any abnormal order and in particular : (i) placed by a customer with whom there is an outstanding dispute relating to the payment of a previous order; or (ii) that is not compliant with these standard terms and conditions of sale.

If the Company notes that the order does not meet these standard terms and conditions of sale (for example: an inaccurate delivery address, or an order that exceeds the order thresholds), it will inform the customer either directly on the Website, or by telephone, or by means of an email. If the customer fails to contact the Company in order to correct any inaccurate items of information or information given in his/her order that is contrary to these standard terms and conditions of sale, the Company reserves the right to purely and simply cancel the order and the corresponding payment.

Article 5 – Orders placed by telephone with the Customer Relations Department
Telephone orders can be placed with the Customer Relations Department, at 347-652-3597 (toll free), from Monday to Friday, from 9am-10pm (East coast)/ 7am-7pm (West coast) Saturday from 10am-6pm (East coast)/ 7am-3pm (West coast) (except for bank holidays).

Once the customer’s bank has debited the customer’s bank account, the order will be directly forwarded to the Company department responsible for preparing orders for dispatch.

All orders placed in this context are binding on the customer.

Article 6 – Orders placed by Internet on the Website
Orders placed on the Website are subject to strict compliance with the procedures described below, which are confirmed by a succession of different screens on which the successive steps that the customer must imperatively follow in order to validate his/her order are duly displayed.

6.1  Step one: the customer selects the items he/she wishes to buy
On the Website, the customer selects, registers and validates the identification and quantity of the items that he/she wishes to order (whose availability will be  confirmed, if this is the case, by the Company); these items will be added to his/her “Shopping Bag”.

6.2  Step two: verification of the items selected
The customer may freely modify online his/her “Shopping Bag ” containing the items selected, remove an item initially selected, modify the quantities ordered or alternatively add an item by clicking on the corresponding elements placed at his/her disposal in the “Shopping Bag “. The price of the items selected will be automatically displayed in the “Shopping Bag “, as defined below in Article 8.

6.3  Step three: confirmation of the items selected and validation of the order
Once the customer has made his/her selection and wishes to validate the contents of his/her “Shopping Bag “, he/she must next identify himself/herself:

–  If he/she has an account on the Website: by his/her email address (user ID) and password;

–  If he/she does not have an account on the Website: by his/her name, address of usual residence to which the order will be invoiced to him/her, telephone number.

   The customer must also validate:
      –  the delivery address for the order, it being noted that the said address may correspond to the usual place of residence in the United States, of a third party beneficiary chosen by the customer or, failing this, the address of the company in which the third party beneficiary pursues his/her professional activity if this is located in the same territory;
     –  the dispatch method opted for (express or standard post), standard carriage costs being borne by the Company;

     –  and, lastly, the chosen payment method.

Once all this information has been duly recorded and validated, the price of the items, as defined below in Article 8, and the carriage costs, if any, will be automatically displayed.

After communicating the number of his/her credit card, in accordance with the provisions of Article 9 below, the customer must then click on the “VALIDATE MY PAYMENT” button in order to debit his/her bank account.

The authorization to debit his/her bank account issued by the customer’s bank will then be displayed. The customer is advised to register and/or make a print-out of this debit authorization. Once the customer’s bank has authorized the debiting of his/her bank account, his/her “Shopping Bag ” will be directly forwarded to the Company department responsible for preparing orders; the customer will then see his/her order number displayed.

This order will be binding on the customer as from the time when the “Shopping Bag “, duly filled and validated by the display of the registration page for the order, is received by the Company.

6.4  Step four: the Company’s acknowledgement of receipt of the order
The Company will then acknowledge having received the order by means of an email sent to the email address communicated by the customer. The customer formally agrees to the Company’s using an email for the purpose of confirming the content of his/her order.

This confirmation email will note all the information communicated by the customer and will indicate, where relevant, any difficulties or reservations concerning the order (availability of the items ordered, delivery timeframes or payment method chosen). It will give the order number allocated to the customer by the Company.

6.5  Step five: dispatch of the items
At the time of dispatch of the items ordered to the delivery address chosen by the customer, the Company will send the latter an email informing him/her of the said dispatch and the debiting of his/her payment, as provided for below in Article 9.

Article 7 – Proof of the order
Generally speaking, it is expressly agreed between the Company and the customer that emails exchanged by the parties will hold good and be held to be authentic, as will the automatic registration systems used by the Customer Relations Department or used on the Website, especially as concerns the nature and date of the order. In addition, the Company will keep the items of information concerning any order whose value is equal to or greater than one hundred and forty dollars (USD$140) for a period of ten (10) years. This information will be made available to the customer on his/her sending a request to that effect to: virquanyc@gmail.com. The customer is nevertheless advised, in the case of orders placed on the Website, to also keep a copy (in the form of a computer record and/or a paper print-out) of the various items of information relating to his/her order (for example, the email sent by the Company as provided for in Article 6.4 above).

Article 8 – Price of the items
The prices communicated by the Customer Relations Department or displayed on the Website are given in U.S. Dollars and do not include all taxes applicable or delivery costs.

The prices displayed are those in force at the date of the order.
The amount of the transport costs, if any:
               (i) will be communicated to the customer by telephone by the Customer Relations Department;
               (ii) will be automatically displayed, if relevant, on the Website at the time of the validation of the dispatch method chosen by the customer, as stipulated in  Article 6.3 above, and will also be communicated to the customer at the time of confirming his/her order by email.

                                      For more information please feel free to Contact Us or for information concerning returns please see our Return Policy

Quick Navigation
0
    0
    Your Cart
    Your cart is emptyReturn to Shop
    ×
    ×

    Cart